Learning Center

Your central location for online learning and education surrounding all aspects of tissue donation, tissue banking, research and transplantation.

2025 Webinar Series: Bolstering Customer Service: A Guide to Building Strong Hospital and Funeral Home Relationships(Group)

Description: Excellent customer service provided to hospitals and funeral homes can benefit not just the tissue procurement agencies and their partners, but extend beyond to donors and donor families.  This webinar will discuss proven strategies and methods to improve and strengthen relationships between tissue organizations and their various partners. 


Target Audience: This webinar is designed for tissue bank professionals with an interest in tissue processing, tissue distribution, quality control and family services. 




Kraig Markland

Funeral Home/Medical Examiner Liaison

Tennessee Donor Services

Kraig Markland received his Doctor of Chiropractic degree from Life Chiropractic College, a postgraduate degree in forensics from the National University of Heath Sciences. He retired from private practice, started a second career working as a tissue recovery tech at Iowa Donor Network, and earned his CTBS. At Live On Nebraska, he was a Professional Outreach Specialist and coordinated recovery activities with funeral professionals, law enforcement investigators, and pathologists. He has also completed a Medicolegal Death Investigator course and has received a Mortuary Science degree. Currently working at Tennessee Donor Services as a Funeral Home/Medical Examiner Liaison.  

Chas MacKenzie

Director, Donation Development

New England Donor Services, Inc

Chas MacKenzie is a member of the Tissue Donation Services (TDS) leadership team at New England Donor Services. Chas supervises the Hospital Development Strategist (TDS) team maintaining collaborative relationships with 105 smaller service area hospitals. Chas also supervises the funeral home & medical examiner manager for all New England states. Chas is responsible for planning, development, implementation and evaluation of strategic donation development activities in support of the vision, goals and objectives of New England Donor Services for maximizing organ and tissue donation.  Chas began his work in organ and tissue donation at Hartford Organ Procurement Organization as an organ and tissue recovery specialist in 1992.

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2025 Webinar Series: Hospital Development
Select the "View On-Demand Recording" button to begin.  |  60 minutes
Select the "View On-Demand Recording" button to begin.  |  60 minutes
2025 Presentation Evaluation
7 Questions
Certificate of Attendance
1.00 credit  |  Certificate available
1.00 credit  |  Certificate available