2025 Webinar Series: Bolstering Customer Service: A Guide to Building Strong Hospital and Funeral Home Relationships(Group)

Includes a Live Web Event on 01/15/2025 at 2:00 PM (EST)

Description: Excellent customer service provided to hospitals and funeral homes can benefit not just the tissue procurement agencies and their partners, but extend beyond to donors and donor families. This webinar will discuss proven strategies and methods to improve and strengthen relationships between tissue organizations and their various partners.

Target Audience: This webinar is designed for tissue bank professionals with an interest in tissue processing, tissue distribution, quality control and family services.

Kraig Markland

Kraig Markland received his Doctor of Chiropractic degree from Life Chiropractic College, a postgraduate degree in forensics from the National University of Heath Sciences. He retired from private practice, started a second career working as a tissue recovery tech at Iowa Donor Network, and earned his CTBS. At Live On Nebraska, he was a Professional Outreach Specialist and coordinated recovery activities with funeral professionals, law enforcement investigators, and pathologists. He has also completed a Medicolegal Death Investigator course and has received a Mortuary Science degree. Currently working at Tennessee Donor Services as a Funeral Home/Medical Examiner Liaison.