Description:  This webinar will provide tissue banking professionals with practical frameworks to confront high-stakes conversations with confidence, emotional intelligence, and respect.  Participants will learn how to manage internal tension, prepare objectively using factual foundations, and utilize active listening to de-escalate adversarial dynamics.  Whether you are a supervisor delivering a tough review or a team member adressing peer-to-peer conflict, this session will provide you with some pragmatic tools to turn workplace friction into a constructive opportunity for alignment and growth.

Target audience: Tissue banking professionals at all levels, including supervisors, managers, team leaders, and team members who want to strengthen their communication skills, navigate difficult workplace conversations, manage conflict, and foster constructive professional relationships.