Learning Center

Your central location for online learning and education surrounding all aspects of tissue donation, tissue banking, research and transplantation.

Another Change?! Managing Performance During Evolving Expectations

In a world of rapidly changing technology and expectations, every organization must address performance that includes adapting to the specifics of regulation and review while developing responsive approaches to both identify gaps and anticipate future needs. Recommendations will be provided for managing key performance indicators to identify gaps in performance and designing organizational project management approaches to create an organizational impetus to address many regulatory expectations and more rapid implementation. Key approaches to organizational level change management using project techniques and integration of performance improvement in education can lead to a grass-roots effort in the organization.  A focus on performance and significant change provides a window to the future landscape of tissue recovery and processing and a door to organizational evolution.

Lynn D Onken CMQ/OE, PMP, CQIA

Currently serving as a Senior Manager for projects in healthcare Performance Improvement for LifeGift (OPO) in Houston, Lynn is a certified Project Management Professional (PMP) and Certified Manager of Quality/Organizational Excellence (CMQ/OE). She has served countless volunteer hours as a Baldrige Master Examiner and Performance Improvement coach, in addition to providing Quality systems development and compliance education. She has spent the last twelve years managing performance improvement programs and projects in healthcare provider education, quality systems, and compliance for LifeGift, Nebraska Organ Recovery, and CMS National Education MIC program manager. Prior to moving to Houston, she managed education at San Juan Regional Medical Center and Organizational Development at San Juan College after her early career as Professor of Mathematics and Statistics in New Mexico.

Key:

Complete
Failed
Available
Locked
Six Sigma / Lean Management / Toyota Culture / Process Improvement
Select the "View On-Demand Recording" button to begin.
Select the "View On-Demand Recording" button to begin.
Presentation Slides
Open to download resource.
Open to download resource.
Survey
4 Questions
Certificate of Attendance
1.00 credit  |  Certificate available
1.00 credit  |  Certificate available