DRAI Competency Review and Coaching Feedback

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We all seek to hire skilled coordinators to screen referrals and conduct DRAIs but how do you know that staff are "skilled"? Do you have a comprehensive competency assessment program at your organization? Join us as we dive into the topic of competency assessment and feedback.

The Tissue Operations Department at New England Donor Services has spent the better part of the last two years developing a system of defining, scoring, and assessing competency thresholds for staff performing the critical functions of DRAI and referral screening. This webinar will explain and review these activities in detail.

Joshua Brennan, CTBS

Director of Donor Legacy

Donor Network of Arizona

Josh Brennan spent six years as an EMS professional and was an educator for the Red Cross. Josh has been with New England Donor Services since 2008 in various roles in the Tissue Operations Department. He is currently the Director of Donor Legacy at Donor Network of Arizona. He has published three abstract articles with the Association for Advancing Tissue and Biologics and was part of the creative development team for the Hopes Heroes - Donor Family Program.

He has been invited to speak at multiple workshops/conferences/webinars on various topics, including Electronic Tissue Authorization, Call Center Scheduling, Algorithmic Tissue Screening, Electronic Tissue Allocation, DRAI competency & training, and Grief Concepts.

Aaron Haggerty, CTBS

Aaron is the Tissue Operations Trainer at New England Donor Services, where he implements and oversees training development, new hire training, and ongoing performance development for operational staff. He began his career in donation at the University of Miami Miller School of Medicine Tissue Bank in 2014 as a Tissue Donation Management Coordinator. He relocated the following year to New England where he continue his work in the donation industry at NEDS. There he has served in several roles, including Tissue Donation Coordinator, Resource Team Lead, and his current position.