Integrating a Culture of Quality in Frontline Staff

Overview of a 2020 PDSA to make quality topics more accessible and less intimidating to tissue recovery technicians.

Genesis Resendiz, MHA, CTBS

Genesis Resendiz is Manager of Tissue Services at Nevada Donor Network. Genesis found her home in the world of donation in 2014 and has been serving the state of Nevada ever since. Genesis has a Bachelor of Arts in Neuroscience from Pomona College and a Master’s in Health Care Administration from the University of Nevada, Las Vegas. While overseeing the day-to-day operations of Tissue Services, she is particularly passionate about training and development, and process improvement.