The Angry Director (Individual)

Have you ever called a funeral home to discuss a potential donor, only to encounter an angry funeral director? Funeral service professionals are integral partners in the donation process. However, there can oftentimes be a barrier to cooperation. This may be unspoken or as direct confrontation. It is our responsibility as allied professionals to develop mutual understanding in order to honor the gifts of donation. In this presentation, we will explore the historical context behind the animosity and discuss pathways to mutual understanding and keys to effective communication.

Cody Walker, MA, CFSP

Funeral Home Liaison

Southwest Transplant Alliance

Cody Walker is a licensed Funeral Director and Embalmer, Professor of Funeral Service Education, and Legal Consultant in Mortuary Litigation. Bringing over 21 years of death care experience, he provides a wealth of knowledge to the organ and tissue donation field. With an AAS in Funeral Service, BS in Psychology, and MA in Education from Louisiana State University, he currently serves as the Funeral Home Liaison for Southwest Transplant Alliance in Dallas, Texas.

Alongside his lovely wife, Jamie, they enjoy an active lifestyle with their two amazing sons, Aiden and Lincoln. In his spare time, he enjoys coaching little league baseball, staying active in his church, and volunteering in community service initiatives.