Tissue Authorization in a New Normal (Group)

The COVID-19 pandemic has impacted almost every facet of life, including how we approach for tissue authorization. This session speaks to the ways in which we can acknowledge the new struggles families are facing, including not being able to be present in the hospital and stressors with funeral services during COVID-19, and how the pandemic may be impacting our organization's authorization rates.

Pamela L. Albert, RN, BSN, CPTC

Sr. Director TDS Resource Development & Aftercare Services

New England Donor Services

Pam began her career at New England Donor Services in June of 1989 as a donation coordinator. At NEDS, she has worked as the Education Specialist/Hospital Development Coordinator, donor family liaison, Director of Tissue Operations and Aftercare Services. In July of 2015, she took on the role of Sr. Director TDS Resource Development & Aftercare Services. In this roles see oversees the Aftercare Services Department and acts as a performance coach for Tissue Operations Center staff as well as a mentor and coach for new managers and directors in Tissue Donation Services. Pam is also a faculty member of the Gift of Life Institute in Philadelphia, PA.Her areas of interest and research involve contact between donor families and recipients, bereavement and grief issues of donor families as well as grief and loss issues in the workplace. She has lectured across at local, national and international meetings on these topics. Pam has contributed to the literature in the donation field by my research and publications in both the Journal of Transplant Coordination and the Critical Care Nursing Clinics of North America. In June of 2000 her work with donor families was recognized nationally when she received the MTF Donor Family Care Award

Lindsey M. Werts, LSW, CTBS

Lindsey has worked in the tissue industry for over five years and is a Certified Tissue Bank Specialist. During this time, she has worked in the referral center, family services, and aftercare areas focusing on employee development and family conversations. In her current role, she focuses on training tissue authorization. She has been a licensed social worker in Ohio for the last eight years and enjoys incorporating this background into quality care for donor families.

Key:

Complete

Failed

Available

Learning Center