S&OP- Eliminating Chaos and Driving Cross-Functional Engagement

Session Summary

S&OP – Eliminating Chaos and Driving Cross-Functional Engagement

Learning Objectives

Demonstrate an understanding of the role of Demand, Supply, Sales, and Operations planning in complex supply chains.
Evaluate specific examples of how Tissue Recovery planning fits into standard S&OP cycles
Describe the set of processes involved in Sales & Operations Planning, and establish the need for a S&OP process approach to bring about organizational transformation and cross-functional collaboration.

Mark Mullersman, Six Sigma Black Belt

DIrector of Commercial Operations

RTI Surgical

Mark Mullersman has over 10 years of experience in various supply chain, planning and analytics roles with RTI Surgical. He spent 5 years as part of the Operations team in the Alachua, Florida facility, where RTI focuses its Allograft MS and Dermis processing. During that time, he developed a customized master production schedule for tissue processing, and partnered with the Donor Services divisions and commercial teams to translate the demand forecast into Donor Recovery plans, via implementation of Global S&OP operating mechanisms. Building on his experience in Operations, Mark also covered roles in Sales Operations and Finance, supporting a successful implementation of the SAP ERP system and serving in various finance business partner roles for each of RTI’s Commercial divisions. In 2019-2020 he took assignment to lead a Separation Management Office, preparing the company for a divestiture of the OEM division completed in July of 2020. Mark continued with the OEM division under the new company, which retained the RTI Surgical name. In his current role as Director of Commercial Operations, he is focused on positioning the Private Label OEM Tissue and Biologics business for long term growth with a stabilized, predictable supply chain that support RTI’s customers and their patients. Mark holds a Bachelor’s Degree in Industrial and Systems Engineering from the University of Florida and is a Six Sigma Black Belt.

Heather Germany, CTBS / Lean Black Belt

Vice President Quality Engineering and Lean

LifeNet Health

Heather Germany began her career at LifeNet Health Sept 2011, obtaining her CTBS certification in 2012. As the Sr. Director of Operations, for her first 7 years at LifeNet Health, Heather ran the Tissue Operations for the four facilities and Production Support Departments. She obtained her Black Belt certification in 2017. Currently she is the Vice President Quality Engineering and Lean Champion for LifeNet Health. In this role Heather is responsible for Global Lean at LifeNet Health. She is also responsible for all aspects of Quality Engineering which includes quality oversite for the Design Control Process for new products, Supplier Quality, Safety, Equipment Qualifications, and Dose Audit/Mapping for terminally sterilized tissue.Heather’s background was in the highly regulated pharmaceutical and medical device industry. During her 12 years tenure, Heather held multiple production manager roles at different facilities. She then ran two Small Volume Parenteral Manufacturing facilities in North Carolina. These buildings produced over 690,000,000 units on an annual basis, with responsibility for 1200 employees. Throughout her 12 years with this company, Heather focused on Lean and Continuous Improvement to ensure corporate goals were met as well as alignment to changing regulatory expectations.Throughout her tenure at LifeNet Health, she has participated with AATB as a member of the processing and Distribution Council. In 2020 she was elected as the secretary of the Processing and Distribution Council.

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