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Your central location for online learning and education surrounding all aspects of tissue donation, tissue banking, research and transplantation.

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Susan Smith, MS

Susan Smith, MS

Grief Support and Employee Events Manager

With more than 25 years of experience in grief support, Susan has worked with children, adults, individuals, and families in a variety of settings to include 2 children’s hospitals, a grief support center, a hospice liaison, and currently as a tissue donor aftercare specialist.  Susan joined the South Texas Blood & Tissue Center’s tissue services team in 2015 as the Grief Support Programs/Services Manager. She is responsible for overseeing the Grief Support & Life Legacies Program/Services for tissue donor families. 

Susan has a Bachelor of Arts in psychology and sociology from the University of California at Davis, and a Masters of Science in Child Development/Child Life from the University of La Verne in California.

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  • Contains 3 Component(s) Includes a Live Web Event on 11/09/2022 at 2:00 PM (EST)

    When it comes to working with donor families, often there is a focus on training coordinators to be skilled in facilitating authorization and conducting DRAIs. What happens when a donor family has an unfavorable post-donation experience? During this program, presenters will review case studies to explore best practices for handling difficult conversations with donor families after donation. Topics include strategies for resolving family grievances, managing perceptions and expectations for tissue outcomes, and mitigating negative experiences related to post-recovery funeral care.

  • Contains 3 Component(s) Includes a Live Web Event on 11/09/2022 at 2:00 PM (EST)

    When it comes to working with donor families, often there is a focus on training coordinators to be skilled in facilitating authorization and conducting DRAIs. What happens when a donor family has an unfavorable post-donation experience? During this program, presenters will review case studies to explore best practices for handling difficult conversations with donor families after donation. Topics include strategies for resolving family grievances, managing perceptions and expectations for tissue outcomes, and mitigating negative experiences related to post-recovery funeral care.